Next working day courier dispatch for all orders placed before 17:00
(we aim for earlier if possible)
All Courier Deliveries will require a signature.
Click and Collect (Next Day) Available in Store.
UK Delivery & Brexit.
At the current time, UK orders may not be fulfilled where they might be subject to additional customs procedures. We hope to update this advice shortly.
Our returns policy for online purchases is simple. If you don’t want it return it. We will give you a full refund. We won’t ask you why but would appreciate if, if you had any feedback which could help us improve our products and service.
You will need to include some proof of purchase, this isn’t to catch anyone out, this is simply so as we can identify you and you to process your refund. You can include your purchase invoice, which will be emailed to you when the order is processed. or you can include a note, clearly indicating your order number, you order number can be found on email correspondence confirming your order alternatively you can locate your order number in your 12 Pins account dashboard.
Returns should be addressed to.
12 Pins Coffee